Thelin Hearth Products

Sales Terms & Conditions

1. Free Shipping (Orders over $250)!

At bbqsandfireplaces.com, all orders over $250 are shipped free to your local truck terminal or business in the continental US (lower 48 states only - excludes AK, HI, and Canada). Sales tax maybe required by your state and collected by PayPal as necessary. Additional fee applies to your order if you chose residential delivery or driveway lift gate services. When your order is placed, we will contact you via email and confirm shipping specifics or contact us at .

2. Reputable

We are proud members of Amazon Shopping and E-Bay networks strive to achieved the highest rating possible.

We have been in business for over 12 years and have many satisfied customers. Our approval rating over 99% proves our commitment. Please take an opportunity to read our feedback from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.

3. Privacy

We respect your privacy. We do not sell our customer information to any other company. We do not send out junk mails or email spam to our customers.

4. Secure Transaction

We utilize Secure Sockets Layer (SSL) encryption protocol. SSL protects customer information such as credit card numbers, names, and addresses during the exchange between your computer and our server. All credit card transactions are processed through PayPal. We want to assure you that every purchase you make is a secure transaction.

5. 110% Best Price standout

bbqsandfireplaces.com offers low prices on everything we carry. If you should find a lower price from a legitimate competitor on an identical item we stock (including shipping, tax, etc), even if it's an "advertised special," we will meet or beat the competitor's price. It must be a published internet price on their website. To receive your discount, please contact us at prior to ordering via customer service. You must provide a direct link to the item on the competitor's website as well as your complete shipping address for a price match amount.

This standout excludes closeouts, liquidations, store specific coupons or rebates, and clearance items. bbqsandfireplaces.com will not price match orders placed previously or already received. We do not match local stores or ads, local pick-ups, auction sites (e.g. ebay), or wholesale club prices in which there is a fee to join, such as BJ's Wholesale, Costco Wholesale, & Sam's Club Wholesale. The competitor must have the item in stock and available for immediate shipping to qualify. We must be able to calculate their total with shipping and sales tax on their website - we will not call them for special quotes on items or freight and will not price match to an email quote. If their total price with shipping and sales tax is lower than our total price, we will gladly beat it by 10% of the difference in price!

6. 30 Day Money- Back Return Policy

If you are not satisfied with an item purchased from us, you may return the item within 30 days of the order date for a refund of the purchase price, minus the shipping & handling fees. RMA numbers must be received prior to returning merchandise, or may not be accepted by receiving department. Item should be returned in new condition in original packaging. All returned items to be shipped freight prepaid and are subject to a 20% restocking fee based on current or actual sales price, whichever is lower. All returned goods after 30 days are credited toward future purchases.

For further details, please read our full Policies & Procedures.

7. Fast Service

Our goal is to ship out all customer orders as soon as possible. In fact, most customer orders placed before 3:00 PM CST are shipped next day unless otherwise noted or confirmed via order entry. This does not include custom or special orders. Please note our business hours are Monday through Friday, 8:00am to 4:00pm Pacific time. Order placed after 4:00 pm will be process the next business day. If you need special handling please contact customer service and we’ll do our best to help!

8. Responsible and Accessible

Our customer service department answers emails within 24 hours. Our goal is to answer all customer emails within the same day (business hours are Monday through Friday, 8:00am to 4:00pm Pacific time). If you have any questions or comments, please send them to .